Shipping policy
Every Soluscent order is thoughtfully prepared and carefully packed before dispatch.
Orders are typically processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.
Standard Shipping
- A$9.95 Standard Shipping
- Complimentary shipping on all orders over A$75
- Complimentary shipping on all Gift Sets
- Estimated delivery: 3–5 business days after dispatch
Eligible complimentary shipping is applied automatically at checkout.
Delivery
Delivery estimates are provided as a guide only and may vary depending on your location, carrier operations, weather conditions, or periods of high demand.
While we work closely with our delivery partners to ensure every order arrives as promptly as possible, occasional delays outside our control may occur.
Shipping Protection
Customers who choose Shipping Protection at checkout receive additional coverage for eligible shipping-related issues, including:
- Priority claim assessment
- Expedited replacement processing for approved claims
- Extended claim eligibility where applicable
Please refer to our Shipping Protection Policy for complete terms and eligibility.