Refund policy

We really hope you love every Soluscent purchase.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@soluscent.com with your order number and photos of the issue. We will assess your claim and arrange a replacement or refund where appropriate.

Due to the nature of fragranced candles and gift products, we are unable to accept returns or exchanges for:

• Change of mind

• Personal fragrance preference

• Opened or used products

• Gift purchases that have already been delivered

Orders cannot be cancelled once they have been dispatched.

Customers who purchase Shipping Protection at checkout may be eligible for priority claim assessment and faster replacement processing in accordance with our Shipping Protection terms.

Your rights under the Australian Consumer Law remain unaffected.