Refund policy

We really hope you love every Soluscent purchase.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@soluscent.com with your order number and photos of the issue. We will assess your claim and arrange a replacement or refund where appropriate.

Due to the nature of fragranced candles and gift products, we are unable to accept returns or exchanges for:

• Change of mind

• Personal fragrance preference

• Opened or used products

• Gift purchases that have already been delivered

Orders cannot be cancelled once they have been dispatched.

Customers who purchase Delivery Protection at checkout may be eligible for a streamlined claims process and their choice of a replacement or refund for approved delivery-related claims. Please refer to our Delivery Protection Policy for complete terms and eligibility.

Your rights under the Australian Consumer Law remain unaffected.