Delivery Protection · $2.99
Additional protection for eligible orders that are lost or damaged during delivery.
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Delivery Protection is an optional service available at checkout that provides additional support and a streamlined claims process for eligible orders that are lost or damaged during delivery.
Priority claim assessment
Protected orders receive priority claim assessment.
A simplified resolution process
Eligible claims are resolved through a simplified resolution process.
No return required
No return is required for approved claims involving broken, unsafe or materially damaged products.
Your choice of replacement or refund
For approved claims, you have your choice of a replacement or refund.
Eligible lost parcels
Eligible lost parcels are assessed based on available tracking and delivery information, without waiting for the carrier to formally declare the parcel lost.
Basic verification
Claims are subject to verification, including order details, tracking information and, where relevant, photographs of the product and packaging.
What’s not covered
Delivery delays, incorrect delivery information, loss after confirmed delivery, change of mind, damage occurring after delivery, and false, misleading or unverifiable claims are not covered.
Please refer to our Delivery Protection Policy for complete terms, exclusions and eligibility.
