Delivery

We currently ship within Australia only.

Orders are typically processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.

Standard Shipping

• A$9.95 Standard Shipping on orders under A$69

Free Standard Shipping

• Free Standard Shipping on orders A$69 and over
• Free Standard Shipping on all gift sets

Eligible free standard shipping is applied automatically at checkout.

Estimated delivery is typically 3–5 business days after dispatch. 
Regional and remote delivery fees may apply depending on the delivery location.
Delivery times to regional and remote areas may vary.

Every order is thoughtfully prepared and carefully packed to help ensure it arrives safely.

Delivery Protection

Delivery Protection is an optional service available at checkout that provides additional support and a streamlined claims process for eligible orders that are lost or damaged during delivery.

Customers who choose Delivery Protection receive:

• Priority claim assessment
• A simplified resolution process
• No return required for approved claims involving broken, unsafe or materially damaged products
• Your choice of a replacement or refund for approved claims
• Assessment of eligible lost parcels based on available tracking and delivery information

All claims remain subject to verification and approval.

Please refer to our Delivery Protection Policy for complete terms, exclusions and eligibility.

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Returns

We want you to enjoy every Soluscent purchase.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@soluscent.com. Please include your order number and clear photos of the issue. We’ll review your claim and arrange an appropriate solution as quickly as possible.

Due to the nature of our home fragrance products, we are unable to accept returns or exchanges for:

• Change of mind
• Personal fragrance preference
• Opened or used products
• Gift purchases that have already been delivered

Orders cannot be cancelled once they have been dispatched.

Customers who purchase Delivery Protection at checkout may be eligible for a streamlined claims process and their choice of a replacement or refund for approved delivery-related claims. Please refer to our Delivery Protection Policy for complete terms and eligibility.

This policy does not affect your rights under the Australian Consumer Law (ACL). If a product has a major fault or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund in accordance with Australian law.

If you have any questions before or after placing an order, please contact us at hello@soluscent.com or through our Contact page.