Privacy policy

Last updated: July 2026

This Privacy Policy explains how Soluscent collects, uses and protects your personal information when you visit our website, interact with our services or make a purchase.

Information We Collect

Depending on how you interact with our website, we may collect personal information including:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number (where provided)
  • Order history
  • Payment information processed securely by our payment providers
  • Device, browser and website usage information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Send shipping and order updates
  • Improve our website and shopping experience
  • Prevent fraudulent activity
  • Respond to enquiries
  • Send marketing communications where you have chosen to receive them

Marketing Communications

If you choose to subscribe to our mailing list, we may occasionally send updates about new collections, product launches and exclusive offers.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to improve website functionality, analyse website performance and enhance your shopping experience.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Third-Party Services

To operate our website and provide our services, we may work with trusted third-party providers, including:

  • Shopify
  • Shopify Payments
  • PayPal (where selected)
  • Google Analytics
  • Meta (Facebook and Instagram)
  • Judge.me

These providers may process personal information only as necessary to provide their services.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration or misuse.

However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Your Privacy Rights

Where applicable, you may request access to, correction of or deletion of your personal information.

To make a privacy-related enquiry, please contact us using the details provided on our Contact Information page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and take effect immediately upon publication.